Fees Policy
Every fee we charge, when, and what you keep.
Draft: the operator's company details and contact addresses on these pages are placeholders. They must be replaced before any ads run or real claims are taken.
Version 1.3 · Last updated 29 Sep
1. Every fee, in one place
- The flight check, adding flights, basic status, the rights checker, entry checker, basic bag guide, claim eligibility and basic disruption help: free.
- FlyHandled Protect (claim handling): 25% success fee if the claim is settled without court proceedings, charged only if money is recovered and only where the law allows.
- If legal action is required: 40% in total, instead of the 25%, never in addition to it.
- Claims for a trip covered by a Trip Pass or FlyHandled+: 0% success fee; 15% if legal action is required.
- Trip Pass (one trip): €7.99 (£6.99, US$8.99) per trip, plus €3.99 (£3.49, US$4.49) per companion on the same booking. In Romania: RON 39.99 (+ RON 19.99 per companion).
- FlyHandled+ (membership): €6.99 (£5.99, US$7.99) per month, or €49 (£44, US$54) per year. In Romania: RON 34.99 per month or RON 249 per year.
- A Trip Pass must be bought before a disruption is announced for that trip. None of these plans is insurance.
Prices are shown in your local currency in the app and include VAT where applicable. There are no administration fees, no fees for unsuccessful claims, and you never pay court costs.
The legal action rate is disclosed so you know it in advance. Legal action is not a product you can buy: it is proposed only if a claim needs it, and you are told before anything is filed.
2. How the success fee works
The fee is a percentage of the compensation and reimbursements actually recovered through our claim. We deduct it before paying you. If nothing is recovered, nothing is charged.
Worked examples, for a claim that recovers €400:
- FlyHandled Protect, settled out of court: fee €100, you receive €300.
- FlyHandled Protect, legal action required: fee €160, you receive €240.
- With a Trip Pass or FlyHandled+, settled out of court: fee €0, you receive €400.
- With a Trip Pass or FlyHandled+, legal action required: fee €60, you receive €340.
3. Shown before you commit
The exact fee that applies to a claim is shown on the confirmation screen before you submit, and you must accept it explicitly. It is locked for that claim: later price changes, or buying a plan afterwards, do not change it.
4. Payments made to you directly
If an airline pays you directly as a result of our claim, the fee is still due. We will send you an invoice payable within 14 days.
5. Currency
We pay out in the currency received or convert it at the prevailing mid-market rate, without adding a margin.
6. Changes
We will announce fee or price changes in advance. They never apply to claims already submitted or to periods already paid for.
Company details in [brackets] are placeholders to be completed before launch.