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Flight delayed or cancelled at Bucharest Henri Coandă (OTP): your rights

Every flight leaving Bucharest Henri Coandă is covered by EU Regulation 261/2004, whatever the airline. If you arrive 3 hours or more late, the flight is cancelled less than 14 days before or you are denied boarding, you can get up to €600 per person, depending on the distance. While you wait, the airline owes you food, drinks and, overnight, a hotel.

Checked 9 Oct

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What you can get under EU Regulation 261/2004
Flight distanceCompensation per person
Up to 1,500 kmup to €250
Between 1,500 and 3,500 kmup to €400
Over 3,500 kmup to €600

A flight over 3,500 km between two EU airports falls in the middle band: up to €400. If you are offered a new flight that arrives close to the original time, the amount can be halved (article 7(2)).

Bucharest Henri Coandă handled 15,939,883 passengers in 2024.

Care at Bucharest Henri Coandă

From 2 hours of delay on flights up to 1,500 km, 3 hours up to 3,500 km and 4 hours on longer ones, the airline owes you meals and drinks in proportion to the wait and two calls or emails. If the flight only leaves the next day, a hotel and transport to it too (article 9). Ask at the airline's desk; if nothing is offered, buy what is reasonable and keep the receipts.

Getting there

From the official page, read on 19 Oct 2026:

STB express 100 (bus) from Piața Unirii

Line 442 (bus)

CFR Călători (train) from București Nord to Aeroport Henri Coandă

At the time of checking, 19 Oct 2026, lines 100 and 442 stop only in front of the Departures terminal, because of works at the terminal. The Arrivals stop is closed for now.

Line 100 is the former line 783, renumbered in December 2023.

Line 780 is not a regular airport line. STB runs it only to replace the airport train while the train is suspended.

Flights from Bucharest

Routes from Bucharest Henri Coandă in 2024

Passengers carried in 2024 on each route Eurostat reports for Bucharest Henri Coandă, both directions, busiest first.
AirportPassengers in 2024
Bergamo (BGY)553,680
Istanbul (IST)553,080
London (LTN)520,286
Vienna (VIE)515,181
London (STN)443,896
Amsterdam (AMS)443,302
Tel Aviv (TLV)402,763
Frankfurt (FRA)382,754
Paris (CDG)379,755
Madrid (MAD)367,285

The 10 busiest of 65 routes.

How a claim works

1. Keep your boarding pass, your booking and the receipts for anything you bought while waiting.

2. Write to the airline that operated the flight, through its claim form or by email. Ask for the compensation in article 7 of Regulation 261/2004 and the costs of care in article 9.

3. If it refuses or does not reply, ask for the reason in writing and complain for free to ANPC.

What counts as extraordinary circumstances

Weather that makes the flight unsafe, air traffic control restrictions, security risks and strikes outside the airline, such as by air traffic controllers. A technical fault with the aircraft is usually not extraordinary (Court of Justice of the EU, case C-549/07), and a strike by the airline's own staff never is (case C-28/20). The airline has to prove the cause and that it took all reasonable measures.

If the airline refuses or does not reply

A refusal is not the last word. Ask for the exact reason in writing. You can complain for free to ANPC, the body that enforces passenger rules in Romania, or to the body in the country of departure.

ANPC takes complaints through the online form on anpc.ro, in Romanian and English, or by email at secretariat@anpc.ro.

Other flight problems

Questions

How much do I get for a delayed flight from Bucharest Henri Coandă?

Under the EU rules, per person: up to €250 for flights up to 1,500 km, up to €400 for flights between 1,500 and 3,500 km and up to €600 for longer flights.

Does it matter which airline I fly with?

No, for a flight leaving Romania: the EU rules apply to every airline, from the EU or not. For flights into the EU, only to EU airlines.

Does the airline owe me food or a hotel?

Under EU and UK rules, yes, while you wait for a delayed or cancelled flight: meals and drinks in proportion to the wait, and a hotel with transport if you are stuck overnight. That is separate from compensation.

What are extraordinary circumstances?

Events outside the airline's control, such as severe weather, air traffic control restrictions or security risks. Technical problems with the aircraft usually don't count. The airline has to show the event caused the delay.

What does FlyHandled cost?

Checking your flight is free. If we handle the claim, the fee is 25% of what the airline pays, VAT included, plus 15% only if it goes to court, and nothing if it pays nothing.

Sources14
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