Emirates: delays, cancellations and your rights
EU rules cover Emirates's flights leaving the EU (up to €600 a passenger) and UK rules its flights leaving the UK (up to £520). On its other flights, the rules of the country it flies from apply.
Checked 9 Oct
Where Emirates takes claims
Emirates takes complaints by email at customer.affairs@emirates.com and on its complaints page. Claim there yourself, or let us handle it.
Bags on Emirates
Personal item: Included
Cabin bag: Included
Checked bag: Included
On its lowest standard fare. Fares and routes change what's included, so check with Emirates before you fly.
Questions
What are extraordinary circumstances?
Events outside the airline's control, such as severe weather, air traffic control restrictions or security risks. Technical problems with the aircraft usually don't count. The airline has to show the event caused the delay.
Does the airline owe me food or a hotel?
Under EU and UK rules, yes, while you wait for a delayed or cancelled flight: meals and drinks in proportion to the wait, and a hotel with transport if you are stuck overnight. That is separate from compensation.
How far back can I claim?
It depends on the country whose courts would hear the claim. On many EU routes it is several years. The check tells you for your flight.
What does FlyHandled cost?
Checking your flight is free. If we handle the claim, the fee is 25% of what the airline pays, VAT included, plus 15% only if it goes to court, and nothing if it pays nothing.